Refund Policy

4.45 In accordance to Consumer Contract Regulations 2013, if you are a consumer and you purchase our goods, you are entitled to certain cancellation rights when you buy online or by telephone:
4.45.1 You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
4.45.2 Your right to return or cancel products does not apply to goods that are used, made to order or are made to your specification, that have been clearly personalised. This doesn’t affect your statutory rights if goods are faulty or not as described.
4.45.3 If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
4.45.4 To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address so that we can identify your order.
4.45.5 If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
4.45.6 If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
4.45.7 You should return the Goods to us in accordance to Clause 4.60.
4.46 If you are consumer, your right to return products does not apply to goods that are sold in the store unless store return policy applies at the time of purchase. This doesn’t affect your statutory rights if goods are faulty or not as described. Purchases made in store can be exchanged but not refunded when returned within 14 days of purchase in unused condition.
4.47 if you are a Trade User and you purchase our goods, you are entitled to certain cancellation rights in accordance to statute:
4.47.1 you will normally be unable to return the goods unless they:
4.47.2 Subject to Clause 4.11 and Clause 4.12 do not conform in all material respects with their description;
4.47.3 are not free from material defects in design, material and workmanship (other than the one that you were advised of at the time of placing an order;
4.47.4 are of not satisfactory quality (within the meaning of Sale of Goods Act 1979);
4.47.5 are not fit for any purpose held out by us (within the meaning of Sale of Goods Act 1979).
4.47.6 If you were specifically informed of the material defect in design, material or workmanship of the Goods before you have placed an order, your right to return order in accordance to Clause 4.47.1 will be limited to such extent as is reasonable.
4.47.7 You will have reasonable time to inspect and examine the Goods and given the nature of the Goods, we consider that 14 calendar days after the delivery of the Goods is reasonable.
4.48 This does not affect merchant guarantees and other express warranties that are given to you at the time of purchase.
4.49 These Terms also apply to any repaired or replacement Goods supplied by us to you.